Privacy policy

Atlas Wonders Privacy Policy

We at Atlas Wonders care about data protection and your privacy. In this privacy policy, we want to inform you about how we process your personal data and what rights you have when you use our website. Personal data is all information that relates to you, such as name, contact information, payment details, personal ID numbers etc. We mainly process your personal data for the following purposes:

To process your booking request from you directly, a group you are travelling with or via an agent that is processing the booking for you. This includes all requests such as transport, dinner options, surf lesson level and so on. To market our services To sign you up to receive newsletters and offers To answer your questions about our services To assess your application to join one of our teams You have several rights according to data protection law. For example, you always have a right to object against marketing at any time. You can also read about how to affect our processing of your personal data – what rights you have.

Do you want to know more? Please read our detailed explanations below. Read more about how, why and for how long a period we process your personal data.

WHAT DATA DOES ATLAS WONDERS STORE ON YOU?

In order to process your purchase, newsletter requests, applications to work or to give you photo memories from your travel with us, Atlas Wonders may have your name, address, tel.no, birth date, nationality, gender, email, ICE name and phone number, passport information, medical conditions if its relevant to your safety on our camps, food preferences, type of package requested, Arrival information, allergies, medicine use, purchase history as well as photos or videos of you. Photo and video material requires a media release form consent from you, and this will also be stored.

WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA?

ATLAS WONDERS LLC , 1309 COFFEEN AVENUE STE 1200 SHERIDAN, WY 82801, is responsible, in the capacity of controller, for the processing of your personal data when Atlas Wonders processes your data for Atlas wonders’s own purposes, as further described below.

This policy explains how we process your personal data when you use our website. If you proceed to travel with us or if you become one of our ambassadors after you have used our website, or if you send us a work application, we will give you further information in a separate policy about how we process your personal data. If you want to know more about that now, you can contact us at dataprotection@lapointcamps.com.

If you have any questions regarding our processing of your personal data – or if you want to exercise any of your rights as described in the section of this policy called “How can you affect our processing of your personal data?” – please do not hesitate to contact us.

WHO PROVIDES US WITH YOUR PERSONAL DATA?

You or your parent or legal guardian have provided all the personal data that we process about you who use our website. We do not contact a 3rd party in order to gather information about you.

DO YOU HAVE TO PROVIDE YOUR PERSONAL DATA?

Generally, it is always you who decide what personal data you want to share with us. Nonetheless, some of your personal data is necessary for us to process to be able to carry out our purchase contract and fulfill our commitment to you. This includes information to be able to make an invoice, to identify you upon arrival and so on.

In the case when we act on your request, for instance if you ask for a newsletter or buy a trip from us via our websites or 3rd party, certified agents this applies. If you do not provide us with the necessary information, we will not be able to fulfill our commitments towards you according to your request.

WHO CAN GAIN ACCESS TO YOUR PERSONAL DATA?

Your personal data is only processed by Atlas Wonders. However, your personal data will be shared with our suppliers when this is necessary in order to deliver the service you have requested, or to execute your purchase contract with us, which you agree upon when confirming an order with us. We also use IT platforms such as Travelize for bookings, Stripe and Paypal for payments, Google Drive for processing internal issues related to your booking and hover for your mail, chat, Whatsapp and phone calls, sendinblue to send you newsletters, and Facebook and Instagram to answer your questions.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

HOW CAN YOU AFFECT OUR PROCESSING OF YOUR PERSONAL DATA?

According to data protection legislation, you are entitled to a variety of rights to affect our processing of your personal data. Read more below.

RIGHT TO WITHDRAW CONSENT AND TO OBJECT TO PROCESSING

You have a right to withdraw a given consent for the processing of your personal data. Your withdrawal will have effect from the time of your withdrawal. Atlas Wonders is given 30 days to process your request and deliver your data deletion confirmation.

RIGHT TO WITHDRAW CONSENT AND TO OBJECT TO PROCESSING

You have the right to object to our processing of your personal data. You have the right to object to marketing from us, such as newsletters, facebook, and instagram pictures etc. You have the right to ask for a full enclosure insight on what data we have on you The right to object generally is applicable when the processing is based on a balance of legitimate interests. Read more about what this means in the tables below.

WHEN DOES YOUR RIGHTS OF DATA PROTECTION NOT APPLY

The right to object does not exist if we must store your personal data to comply with other rules and regulations If we can show compelling legitimate reasons for the processing that weigh heavier than your interests and fundamental rights, such as a claim against you as a customer, criminal acts, insurance purposes, accident reports etc. If it is for the purpose of determining, practicing or defending legal claims you do not have a right to object to the processing.

RIGHT TO ACCESS

You have the right to obtain confirmation as to whether or not we are processing personal data concerning you. We do not store any sensitive information other than medical information such as allergies etc if given to us by you. We do not ask for or store any other sensitive information on you such as religious beliefs, sexual preference, political views, criminal record and so on. You can gain access to the personal data and obtain a copy of the personal data processed by us at any given time.

RIGHT TO RECTIFICATION

You have a right to obtain rectification of any inaccurate personal data concerning you and to ask us to have incomplete personal data completed.

RIGHT TO ERASURE (“THE RIGHT TO BE FORGOTTEN”) AND RESTRICTION OF PROCESSING

Under certain circumstances, you have a right to request erasure of your personal data. This is the case for example where the personal data is no longer necessary for the purposes for which they were collected or otherwise processed, or you withdraw your consent on which the processing is based on and where there is no other legal ground for continuance of the processing. You also have a right to request that Atlas Wonders restrict its processing of your personal data. That is the case for example when the accuracy of the personal data is contested by you, or the processing is unlawful, and you oppose the erasure of the personal data and instead requests restriction of its use.

RIGHT TO LODGE A COMPLAINT TO A SUPERVISORY AUTHORITY

You always have the right to lodge a complaint with a supervisory authority.

RIGHT TO DATA PORTABILITY

You have a right to ask us to transfer certain parts of your personal data we have about you to another company (data portability) in a structured commonly used, machine-readable and interoperable format. This right applies to personal data that you have provided us if: The processing is based on consent or on a contract; and The processing is carried out by automated means. In exercising your right to data portability, you have the right to have personal data transmitted directly from Atlas Wonders to another controller, where technically feasible.

RIGHT TO DATA PORTABILITY

You have a right to ask us to transfer certain parts of your personal data we have about you to another company (data portability) in a structured commonly used, machine-readable and interoperable format. This right applies to personal data that you have provided us if: The processing is based on consent or on a contract; and The processing is carried out by automated means. In exercising your right to data portability, you have the right to have personal data transmitted directly from Atlas Wonders to another controller, where technically feasible.

WHAT DATA, WHY WE PROCESS IT, AND THE LEGAL BASIS BEHIND IT

All processing of your personal data is done for the purpose of processing your purchase, sending you newsletters or photo of you, as well as answering your questions and applications. Furthermore, our purpose is to market our services towards you. You can read the details of how we process your personal data in the tables below. We do not collect any excess data that we dont need to deliver our services and obligations towards you and your Atlas Wonders purchase.

We never save data longer than we need to and only use your personal data for the purposes set out in this policy. After this time, we will safely remove your personal data. The same personal data may be stored in several different places for different purposes. This means that we may delete data from one system when it is no longer needed there, while the same data may continue to be stored in a different system where its purpose is still valid for that specific system. If data is needed after this period for analytical, historical or other legitimate commercial purposes, we will take appropriate steps to anonymise the data so that it no longer constitutes personal data.

The personal data we collect via a booking is stored in our customer database for five years. If you make a new booking within five years of your return date from the trip in question, information about previous bookings/products will be saved for another five years. Personal data is stored as a basis for market and customer analysis, for statistical purposes and in order to provide you with a better booking offer and better customer service.

The personal data is also stored in order to enable us to comply with the legal requirements with respect to the supervision in place for package tours and in order to ensure that there is documentation of booking in the event of a complaint. In the event of complaints, some data may be saved for ten years in order for us to be able to defend ourselves against legal claims.

We do not share data with any 3rd party publishing tool. We do not resell your data for marketing purposes

WHEN YOU USE OUR WEBPAGE

FOR WHICH PURPOSE TO WE PROCESS YOUR PERSONAL DATA?

In order to improve our web pages functionality and to better understand the needs of our customer, we use cookies and pixels to gather customer information

WHAT PERSONAL DATA DO WE PROCESS?

When you use any of our websites, we collect data about your use of the service in question. Some of this data may be personal data, for example your IP address if it can be linked to individuals. We also collect information about how you navigate in the relevant service, what searches you make and which products you are interested in.

WHAT IS OUR LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA?

Your consent

FOR HOW LONG WILL WE STORE YOUR PERSONAL DATA?

Until you delete your cookies in your browser

WHEN WE SEND YOU MARKETING INFO ABOUT OUR SERVICES

FOR WHICH PURPOSE TO WE PROCESS YOUR PERSONAL DATA?

To send you newsletters that you have signed up to To market our services to you

FOR WHICH PURPOSE TO WE PROCESS YOUR PERSONAL DATA?

To send you newsletters that you have signed up to To market our services to you

WHAT PERSONAL DATA DO WE PROCESS?

Your name, phone number and email address. In order to determine which marketing that is relevant for you, we process information that you have shared with us or that we collect from you when using our website.

WHAT IS OUR LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA? Your consent

FOR HOW LONG WILL WE STORE YOUR PERSONAL DATA?

Until you withdraw your consent or unsubscribe from our newsletters and marketing

WHEN WE ANSWER YOUR QUESTIONS ON ANY OF OUR CUSTOMER CHANNELS

FOR WHICH PURPOSE TO WE PROCESS YOUR PERSONAL DATA?

To answer the questions that you have asked us by email, chat, phone, whatsapp, facebook or instagram, or when filling in any of our forms

WHAT PERSONAL DATA DO WE PROCESS?

Information that you provide to us when asking questions, such as your name and your question. If you ask us to call you, we will process your name and phone number. If you send us an email with your questions, we will process your email address. When you whatsapp us we will also be able to see your phone number. If you send us a chat we will only see your alias name given to you by the chat system, your location (city, country) and other information you choose to share with us in the chat

WHAT IS OUR LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA?

Processing is necessary for the performance of our contract, i.e. in order for us to be able to answer your questions as requested and process your order as requested by you

FOR HOW LONG WILL WE STORE YOUR PERSONAL DATA?

For 12 months after we have answered your questions by mail, so that you can get back to us with further questions or wanting to move forward with an application. For 6 months if you have contacted us by phone, chat, whatsapp, instagram or Facebook

WHEN YOU PLACE A BOOKING ON OUR WEBSITE

FOR WHICH PURPOSE TO WE PROCESS YOUR PERSONAL DATA?

In order to be able to process your purchase, create invoice, and send information to the camp destination we gather personal data via our booking system.

WHAT PERSONAL DATA DO WE PROCESS?

Name, address, tlf.nr, country of residence, email, ICE number to family, birth date, gender, passport number to payment responsible person Name, email and birth date of people in our travel party Arrival time and flight number, necessary medical information like allergies, food preferences and optional information such as medical info, allergies, food preferences etc

WHAT IS OUR LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA?

Purchase contract Security reasons (to be able to identify you) To be able to deliver your services requested (food, transfer etc)

FOR HOW LONG WILL WE STORE YOUR PERSONAL DATA?

All data involved in a purchase and safe delivery we keep for 5 years for accounting reasons Necessary medical data are stored up to 13 years, however optional medical information is deleted 3 months after departure date

WHEN YOU ARE BOOKED INTO ONE OF OUR CAMPS AND READY TO ARRIVE

FOR WHICH PURPOSE TO WE PROCESS YOUR PERSONAL DATA?

To identify you on the airport To arrange your transport from the airport To accommodate your food preferences To find the right surf equipment for you To report to local authorities when this is required by local laws

WHAT PERSONAL DATA DO WE PROCESS?

Name, email, phone number, gender, arrival time, date, flight number, food preferences, surf level Reporting to local authorities: Bali: Copy of passport is collected by the Police Morocco: A form with information about name, home address, date of birth, residence country, passport information, trip information must be filled out and sent to the local Police.

WHAT IS OUR LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA?

Purchase Contract Security on camp and in the lessons

FOR HOW LONG WILL WE STORE YOUR PERSONAL DATA?

All data involved in a purchase and safe delivery we keep for 5 years for accounting reasons Data involving delivery on camp will be stored for 3 months

WHEN YOU CONTACT US VIA SOCIAL MEDIA

FOR WHICH PURPOSE TO WE PROCESS YOUR PERSONAL DATA?

WE ARE REPRESENTED ON SOCIAL MEDIA PLATFORMS SUCH AS INSTAGRAM AND FACEBOOK AND YOU HAVE THE OPTION TO COMMUNICATE WITH US ON THESE CHANNELS. WE USE THIS DATA ONLY TO PROCESS YOUR QUESTIONS SENT TO US VIA THESE PLATFORMS. WE STRONGLY RECOMMEND YOU TO CONTACT OUR CUSTOMER SERVICE LINE FOR ANY QUESTIONS AND/REQUESTS AS OUR SOCIAL MEDIA PLATFORMS ARE NOT SECURED.

WHAT PERSONAL DATA DO WE PROCESS?

PUBLIC SOCIAL MEDIA ACCOUNT INFORMATION FROM FACEBOOK PUBLIC SOCIAL MEDIA ACCOUNT INFORMATION ON INSTAGRAM.

WHAT IS OUR LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA?

YOUR CONSENT BASED ON YOUR CHOICE OF CONTACT MEDIA.

FOR HOW LONG WILL WE STORE YOUR PERSONAL DATA ON SOCIAL MEDIA?

YOU ARE RESPONSIBLE FOR WHAT INFORMATION YOU CHOOSE TO SHARE ON OUR SOCIAL MEDIA PLATFORMS, INCLUDING FOR MESSAGES SENT TO OUR STAFF MEMBERS. IF YOU WISH TO DELETE YOUR ACTIVITY LOG ON SOCIAL MEDIA, PLEASE CONTACT US.